The way business is done

 
Over the years society at large has gradually become more tolerant of differing lifestyles, e.g. in the last fifty years (at least in the US) we've seen desegregation, increased women's rights, etc. People ask all the time what are the intolerant things going on today that will fade away decades from now. Gay marriage is an obvious candidate.

You can make the same parallel in the business world. For example, we've gradually moved to cleaner and safer working environments. Similarly, what are the things going on today that are part of the "way business is done" that will likely fade away decades from now (and be viewed negatively)? Some candidates:
  • Multi-national taxation avoidance.
  • Over-collection and sharing of personal data.
  • Aggressive use of business method/software patents.
  • Executive pay ratios.
Corporations (especially public ones) have the shareholder argument that they should make decisions in the best interest of their shareholders, which generally means prioritizing bottom line earnings over anything that gets in the way of it. There are of course counter-arguments such as long-term it may be better for the shareholders and you can differentiate with more socially conscious behavior.

Companies that embrace these counter-arguments may be forward-thinking in the same way more socially tolerant people are, but it in no means is clear it makes them more successful as a whole. It feels that the way of doing business in the corporate world is a much stronger pull than in the individual world. Frameworks like The B Corporation may enable people who believe certain business practices are wrong to deliver those effectively in their corporations, but right now the quickest path to changing things seems to be very slow-moving regulation.

Attracted to hard problems

 
As an ambitious person, I am naturally attracted to hard problems. I've had to train myself to ignore their allure so I can focus on the hard problem at hand. Incidentally, I think that is another reason rapid prototyping works for me as a burnout antidote.

There are a lot of hard problems out there. You can steer yourself in the direction of hard problems that also line up with your desired career path.

In the startup career path, just as it can not be enough to just build something people want, it can also not be enough to just solve a hard problem. If you need any evidence, just walk into any research university and have a look around.

I'm not necessarily talking about consciously choosing a particular hard problem (though I do think you should pick an ambitious idea in general). Most of my biggest decisions have been more fluid.

What I mean is being a bit more self-aware about how these choices can significantly impact your life path. Really hard problems almost by definition take a considerable amount of time. For example, I'm now about five and a half years into DuckDuckGo, and in many ways it feels like we're just getting started.

In my last company I was attracted to the hard problem of engineering a viral flow, and I succeeded. But in so doing I completely ignored everything else -- building a company and for the most part building a product around it that reached its full potential. I have no regrets in that we did well, but if I had thought a bit more holistically about what I was doing I it might have been much bigger.

Often it is the opposite. People focus too much on technically hard problems surrounding product and not enough on traction, which is often actually the harder problem for the company. That's why I strongly advise a 50/50 split.

In retrospect, a good mentor could have helped me see the bigger picture, which is why that is my number one piece of advice to new entrepreneurs who have chosen to get serious about the startup career path.

Every day hard problems that I'm passionate about haunt me because I'm not working on them. I take solace in that I know when it is time then I will focus on them in the most effective way I can muster.

On the cusp of something big

 
Startups are a long-term game. My best advice is to treat entrepreneurship as a career path, but it is easier said than done absent some amount of success. For me, I had a taste of it three years in and some real success six years in. Then I started all over chasing at windmills and it was another four years before DuckDuckGo looked like it was turning into a real business. Now I'm entering year fourteen.

I get asked a lot what keeps me motivated, especially from the perspective of a solo founder. I never really had a good answer until now.

Dealing with a real life externality

 
I live about a half mile away from a nice volunteer fire department. They're great except for the fact that they blast a siren whenever there is an emergency reported. That's OK during the day, but they also do it in the middle of the night and it always wakes me up.

This is not a fire engine siren, but just a general notification siren. It is very loud. It goes on for a long time and wakes me up sufficiently that I have trouble falling back to sleep.

This situation is a negative externality -- a situation where someone is negatively affected by something they aren't involved in. The canonical example is air pollution from manufacturing. The pollution causes health effects to people in surrounding areas who probably aren't involved in buying or selling the manufactured goods.

Techmemes

 
I really needed some levity this morning, so we (at DuckDuckGo) matched some tech companies to memes.

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Constructing a better startup pitch

 

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When I'm thinking about investing in a startup, I first tell my wife about it and give her my version of their pitch. If we do invest, I often find myself doing the same type of pitch to other angel investors.

My pitch often feels very different than the company's pitch. In a previous post I encouraged people to distill their pitch down to a compelling story and get rid of everything else. That's what I do.

After another year and half of angel investing, I have a bit more clarity on how I think you should structure your story. You want to address the following questions in this order.

Apply to Open Angel Forum V

 
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Applications for the next Open Angel Forum in Philadelphia are now open! If you are involved in a startup that is looking for seed funding, please apply (there is no charge to apply or attend if selected):

Application URL: http://ye.gg/oaf
Application deadline: Sun April 14, 11:59PM ET
Event date: Wednesday, May 8th (private event)
Event location: First Round Capital
Requirements: US tech startup with at least a demo

Which investors will invest in your startup?

 
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I get asked a lot by founders which investors might invest in their startups (as I'm sure most investors do).

There are two sides to the answer. The first side is what investors are right for you? I'm not going to cover that side in detail here because it is a big topic and I want to cover the other side, but know that side is just as important. You want people that can help you but also that you really want to work with for many years.

The second side -- which investors will actually invest in you -- depends on your traction. I made the above graphic to illustrate this point.

Traction is of course in the eye of the beholder (and that's one problem with using the word itself). Generally speaking though, the more sustainable growth of engaged users/customers you have, and eventually the more sustainable growth of revenue/earnings you have, the more investors will be willing to invest in you.

The smaller your perceived traction the more you have to focus on investors that would invest in your idea and team. OK, so who is that?

When you're just starting out and have just an idea on a napkin, you're really asking people to invest in your team. There is so much risk in the execution of your idea (which may likely change dramatically) that investors are more making a bet on you personally.

There are currently two groups of investors that regularly invest only in teams:

1) Friends and family; in other words, people that really know you. I'm surprised how little I see founders take friends and family money (including their own money). It actually sends a very positive signal to the next series of investors even if it is a smallish sum of money, say 20K. You had enough conviction to put in your own money and put your reputation on the line with your family.

2) Accelerators. There is one or more in almost every major city now. This relatively new funding source dramatically opened up early money to teams, but you generally can't get too far on it alone.

A third category is also emerging in crowd funding.

After you get your team moving and have started actually building something (but don't have any real traction yet), you open up the investor universe just a little bit further to include investors who really buy into your idea. Who is that? Those are people who generally have deep expertise into what you're trying to disrupt. Look for investors that invested in the same general technology area (e.g. search) or previously sold a company similar to yours.

It is very hard to to convince investors when you have no traction. Your story itself is either going to click or it isn't, and it is much much more likely to click if the investor deeply knows the background to what you're doing already. Think about it. If the investor doesn't have the knowledge to see the obvious disruption that you see then they'll have to educate themselves on all that background knowledge to get to the same point you are.

Once you have some traction, the universe opens up further. But check out the chart -- even with a lot of traction the universe of investors that will actually invest in you is still small.

Investors have investing theses -- these can include a whole host of factors like geography, market size, technology area, valuation, amount invested, ownership requirements, control requirements, etc. When you match your company to these investing theses, most investors get excluded even for companies that have a decent amount of traction.

Luckily the investing theses are pretty well-known. A quick proxy is to look at companies an investor has already invested in; that is, their portfolio. If these seem to match you then you're probably in the right area.

Another way to look at this whole question is risk. When you start out you have a lot of risks in different areas, e.g. team, technical, market, financing, etc.

As you de-risk these areas with actual traction, more investors will want to invest in you simply because the deal is less risky. You also get valuation bumps as a result.

Your friends and family don't need traction to de-risk the team because they already know you. Knowledgeable investors (in your specific area) need less traction to de-risk technical and market risk because they already know your area.

As a corollary, if you're out raising money and people think you're crazy, you don't have enough traction yet to be talking to those people.

The main takeaway is to make sure you are focusing your efforts on raising money from the investors that might actually invest in you.

Recent tasks I sent to my virtual personal assistants

 
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I find myself recommending virtual personal assistants to people quite frequently (among other services). I personally use Fancy Hands. (No, they did not ask me to write this post.)

I don't think many people I've recommended it to have converted, however. It's a way of life change, and those are hard to make.

"What do use it for?" is the standard question. To answer that question more effectively, here are my last twenty tasks (abridged):

Reduce communication overhead through more dynamic channel choice

 
I routinely use these communication channels when discussing business stuff:
  • In-person meeting
  • Audio (e.g. phone)
  • Video (e.g. Skype)
  • Personal email
  • Mailing list
  • Instant message (e.g. HipChat)
  • Text message
  • Online task manager (e.g. Asana)
  • Public forum (e.g. Github issues)
Using the best channel for a given situation can significantly reduce communication overhead, to the point where channel choice deserves conscious thought each time. It sounds obvious but I see people making the wrong choices all the time. Sometimes it is a selfish choice. Sometimes it was a well-reasoned, but wrong guess. Sometimes it is inertia because that's the way it has been done in the past.

The depressing math behind consumer-facing apps

 
You just hit your millionth active user -- congratulations! Unfortunately, getting to that next order of magnitude (10M) is going to be very difficult, costly or both. Unless of course you're inherently viral. There is a reason Twitter, Facebook, Instagram, Pinterest, Dropbox, Snapchat, etc. all are. It's the same reason USV has their investing thesis.

If you're not growing significantly organically, you have to use a traction channel and either go out and reach people (ads, press, etc.) or set something up so that they are coming to you (SEO, content, etc.). Either way you will have to convert them.

Conversion ratios for viral are awesome. Conversion ratios outside of viral are not.

Some ideas matter, just not the ones you think

 
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Startup wisdom holds that startup ideas don't matter too much because execution is everything. That's largely true, though I think markets do matter and the line between markets and ideas can sometimes be unclear. Also there are plenty of edge cases of ideas that do matter (powder-keg ideas, a deeply knowledgeable team that knows how disruption will unfold in 1-3 years, etc.). I'm not exploring these distinctions here though because I find this debate largely irrelevant in practice. Unless you have a track record, you generally need some traction anyway to get funding; and if you don't need funding, just go execute.

Within execution though, there are ideas that matter lurking. It is those ideas I want to unpack a little.

How will disruption unfold in 1-3 years?

 
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I remember someone asking me six or seven years ago what was next for mobile phones. I said something to the effect of everyone's going to have a smart phone and be able to watch video on it. Prescient? Not usefully. It's like predicting the demise of newspapers in the mid-nineties or long-distance in the early-nineties.

The Bullseye Framework

 
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Not using any structured approach for getting traction is one of the most common traction mistakes, and yet there are simply not many traction frameworks out there to help you make sense of the process. In our upcoming Traction Book, Justin and I present the Bullseye Framework for getting traction. It is a simple approach that is meant to act on the following premises:

  1. In any given growth phase, usually one customer acquisition channel (traction vertical) is largely responsible for really moving the needle for a startup. This is a consequence of the fact that getting traction itself is usually (though not always) a power law problem.

  2. There are about 20 different traction verticals that we see startups use to get traction. It is hard to predict beforehand exactly which traction vertical will work best for your startup at a given time. You can make educated guesses (and you should!), but it is hard to tell until you start running tests whether a given vertical is the best one for you right now.

  3. Most startup founders have a significant bias towards (or against) using certain traction verticals, e.g. for ones they're already familiar with and against ones they know little about, find icky or involve a lot of perceived shlep. A corollary of this premise is that there are far too many startups focusing on the same traction verticals and that many potentially promising verticals get overlooked and are therefore under-utilized.

Our framework for approaching traction uses a bullseye metaphor (see picture). At any given time, the inner circle contains your most promising traction verticals; the next concentric circle contains the next most promising, and the latter rung contains the rest.

Go talk to founders who failed at what you're doing

 



It bothers me when someone tells me about their startup and I ask how it relates to xyz company that did something similar in the past, and they have no idea xyz even existed. It's a negative signal common to first-timers.

I realize there is tremendous value in having a fresh perspective. But in startups there are so many paths to failure. If you are going to be a successful heat seeking missile, it really helps to know what has happened in your space and related spaces.

Orders of magnitude

 
When people say they're looking to grow by an order of magnitude they usually mean ten times.[1] For example, if I grew my visitors by two orders of magnitude that would be 10x10 = 100 times.

I find framing things in orders of magnitude is a really useful way to measure progress and think about the future. Not much changes structurally if you grow by a factor of two; usually your technical and non-technical infrastructure can handle that kind of growth pretty easily. But when you grow by a factor of ten (an order of magnitude) something usually breaks. And yet thinking much beyond ten times can be very challenging because you'd look a lot different then (as many things would break).

Being on the right side of crazy

 
It's common startup wisdom that you need to be relentlessly resourceful in the pursuit of growth, and doing so may take many years and lots of schlep before success at scale. What is less well understood is how you go about systematically pursuing traction and how you determine product strategy (as opposed to product development). This post touches generally on this latter topic.

One of the best things I've read this year is Rob Go's Path to Victory post, which finally entitled something I've been asking entrepreneurs (and myself) for a long time: what does success look like in the next few years if all goes well, and what needs to happen for that future to unfold? That is, what is your path to victory?

It's really a short-form and focused business plan. As an example check out Chris Dixon's plan for SiteAdvisor. While it's true business plans aren't generally read by investors, a succinct explanation of your path to victory can secure financing quickly. It takes the form of a story that can be put in a pitch deck.

Your path to victory should be on the right side of crazy.

Facebook's fragile network effects

 
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Network effects occur in a service when the value of that service to its users grows with each new participant. Generally strong (non-linear) network effects lead to winner-take-all market conditions where it is almost impossible to compete head-on after the market leader has significant scale.

Craigslist is a great example, and Chris Dixon has a great post outlining how competition is occurring against them (since head-on has been fruitless). Within social networking, you of course have LinkedIn and Facebook with the business and personal monopolies. 

On the face of it (pun intended) these seem unassailable in the same way as Craigslist. Yet even though Facebook has about five times more users than LinkedIn (~1B to ~200M), I think that Facebook's network effects are more fragile than LinkedIn's.

Envy all the way up

 
Justin Mares (my Traction co-author) wrote a post a few weeks ago entitled Entrepreneurship and Envy on how when you are starting out in startups "it can be easy to occasionally feel envious or jealous of others' success." He then goes on to explore a lot of mitigation factors that have worked for him, and I really encourage you to read them.

There are many levels of success (across any definition of the term), and there will generally always be people more successful than you in any endeavor. Successful startup founders are still not Mark Zuckerberg. Successful VCs are still not John Doerr

Constraints vs Restraints

 
The words are almost identical in meaning. Restrain means hold back from behind, constrain means hold back by setting barriers in the way ahead. A dog on a leash is restrained, a dog in a cage is constrained. LouiseT on EnglishForums

Startups often make progress when constrained. The most common constraint is lack of resources, usually money. But there are other common ones too: lack of experience, lack of connections, lack of knowledge, to name a few. They overlap of course.

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